Shipping policy
Shipping & Returns
All transactions made through our website (the “Site”) are subject to our Terms of Purchase, Return Policy, and Shipping Policy in effect at the time of purchase. These policies, together with our General Terms of Use and Privacy Policy, constitute the entire agreement between you and Watch Works with respect to purchases made through the Site.
Terms of Purchase
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell or confirmation that the price or availability of an item has been confirmed. We reserve the right, at any time after receipt of your order, to accept or decline your order (or otherwise cancel your order) in whole or in part for any reason.
Your order will be deemed accepted by us upon our delivery of the products that you have ordered. We may require additional verifications or information before accepting any order.
If we cancel all or a portion of your order, or if we provide less than the quantity ordered, your sole and exclusive remedy will be either:
- (a) a credit issued to your payment method for the cancelled portion (if already charged), or
- (b) no charge applied for the cancelled portion.
Do not assume that an order cancellation or modification has been completed until you receive confirmation from us via email. You may be responsible for fees associated with orders already processed or shipped prior to a cancellation request. We reserve the right to refuse any order associated with prior disputes or suspicious activity.
Order Processing
All orders are processed within 7 business days (excluding weekends and holidays) after payment confirmation. You will receive a shipping notification once your order has shipped.
Important Shipping Location Information: Most items purchased through the Watch Works website ship from our Fort Worth, Texas location, which serves as our primary hub for online fulfillment and nationwide shipping. Items listed on our website are not guaranteed to be available for in-store viewing at our Wichita location.
Certain custom products or services may require additional processing time.
All products are delivered via third-party carriers pursuant to a shipping contract. Title and risk of loss pass to you upon delivery. We are not responsible for delays caused by circumstances beyond our reasonable control, including carrier delays, weather events, or other force majeure events.
Inspection of Order
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. Include a description of the issue and supporting photographs so we may evaluate and resolve the matter promptly.
Pricing and Description Accuracy
We strive to ensure all product descriptions, images, and prices are accurate; however, errors may occur. Watch Works reserves the right to refuse or cancel orders due to pricing or specification errors. If payment has already been processed, a refund will be issued.
If an error is obvious and could reasonably have been recognized, we may cancel the order, refund the amount paid, and require return of the product if already delivered.
Offers and Discounts
Promotional offers are subject to terms and conditions and may be modified or discontinued at any time without notice. Customers are responsible for applicable taxes associated with promotional use.
Products for Personal Use Only
Products purchased through the Site are intended for personal use or gifting only and not for resale. We reserve the right to limit or cancel quantities purchased per customer, household, or order.
Accounts
Account registration may be required for certain Site features. You are responsible for maintaining the confidentiality of your login credentials and all activity under your account. Watch Works reserves the right to suspend or terminate accounts at its discretion.
Shipping Policy
Free Shipping Within the United States
We offer free shipping on all U.S. orders.
Shipping Origin
Most online orders ship from Fort Worth, Texas. Shipping origin does not affect pricing or delivery coverage but may affect in-store availability at our Wichita location.
International Shipping
We offer international shipping. Rates and charges are calculated at checkout. International shipments may be subject to customs duties or taxes, which are the responsibility of the customer.
Order Tracking
Once your order ships, you will receive an email with tracking information. Please allow up to 48 hours for tracking details to update. If you have not received your order within 10 days of shipment confirmation, contact us at info@wichitawatchworks.com with your order details.
Return Policy
7-Day Returns
Returns must be requested within 7 days of delivery. Items must be returned in the same condition received, with original packaging and proof of purchase.
To initiate a return, contact info@wichitawatchworks.com. Approved returns must be shipped within 48 hours of authorization.
Return Shipping Costs
- U.S. returns: customer is responsible for insured return shipping
- International returns: a flat $250 USD return fee will be deducted from the refund
Restocking Fee
Returned items are subject to a 5% restocking fee or $50, whichever is greater. This fee does not apply to returns due to confirmed errors on our part.
Refunds are issued to the original payment method after review, minus applicable fees.
Non-Returnable Items
Sale items and gift cards are not eligible for return.
No Warranty
All merchandise sold by Watch Works is sold “as is” unless otherwise stated. Any applicable limited warranties for parts or services will be disclosed separately.